Consumer Guides
Know Your Rights
Plain-language guides to lemon law, NHTSA complaints, dealer documentation, and what to do when your vehicle keeps failing.
Lemon Law Basics
What Is Lemon Law?
How federal and state lemon laws work, what qualifies a vehicle as a lemon, and what remedies you're entitled to.
Filing a Complaint
How to File an NHTSA Complaint
Step-by-step instructions for submitting a safety defect complaint to the National Highway Traffic Safety Administration.
Documentation
Documenting Your Case
What records to keep, how to write repair orders, and how to build a paper trail that holds up in arbitration or court.
State Laws
State Lemon Law Rights
How state laws differ from the federal Magnuson-Moss Warranty Act, and what your state may offer beyond federal minimums.
Have a Lincoln or Ford defect to report?
Add your complaint to the community database.