AN ENGINE REPLACEMENT. MORE REPAIRS. >78 Days Out of Service. TWO BUYBACK DENIALS.
This is my firsthand account of owning a 2024 Lincoln Navigator L Black Label—from coolant leaks and an engine replacement to damaged wiring, extended service visits, and an unresolved request for Lincoln to buy back the vehicle.
How It Started
On April 2, 2025, I purchased a 2024 Lincoln Navigator L Black Label from Bob-Boyd Lincoln in Columbus, Ohio. I expected dependable transportation, attentive service, and an ownership experience worthy of the Black Label name. On February 26, 2026, I photographed fluid beneath the vehicle. During the service visit that followed, technicians documented coolant drips at 10,113 miles and added diagnostic dye. Further inspection during the next visit identified an engine-block defect, and Lincoln approved an engine long-block replacement at 10,496 miles. That was not the end of the repair history. Additional powertrain warnings followed. In August, the Navigator returned to the dealership with drivetrain concerns. Technicians found heat damage to a wiring harness that had been resting against the exhaust. A September 11 pickup attempt was unsuccessful, and the vehicle remained at the dealership until September 17.
I requested a buyback because the repairs, time without my vehicle, and recurring problems had undermined my confidence in it. Lincoln declined that request twice. The goodwill offers communicated to me have not provided the resolution I am seeking.
I built this website to share what happened, show the supporting records, and help other owners find resources for documenting and reporting their own experiences. My effort to resolve this matter is still ongoing.
Photo Documentation
A few photos from my repair journey
Fluid beneath the vehicle, photographed before the initial leak diagnosis.
Visible green fluid following the dealership’s addition of diagnostic dye.
The app’s recorded powertrain and service-engine warnings.
Heat-damaged wiring harness identified during the August–September repair visit.
The Timeline
I purchased a 2024 Lincoln Navigator L Black Label from Bob-Boyd Lincoln in Columbus, Ohio, expecting dependable transportation and a premium ownership experience.
I photographed fluid beneath the vehicle on February 26. During the service visit beginning February 28, technicians documented coolant drips at 10,113 miles, pressure-tested the system, and added diagnostic dye. The repair order was marked ready March 6.
Further diagnosis identified an engine-block defect associated with the coolant leak. Lincoln approved an engine long-block replacement. The repair order also documents a separate oil leak requiring transmission removal for access. The vehicle was marked ready April 16; I collected it April 20.
The vehicle required additional cleaning and attention to a nonworking horn during an April 20–21 service visit. On April 26, the app recorded another powertrain malfunction warning shortly after the engine-replacement visit.
The Navigator returned to the dealership with warning lights, front-end clunking, shifting issues while on the highway and difficulty disengaging four-wheel drive. During this visit, technicians found the powertrain wiring harness resting against the exhaust flange, with heat damage requiring replacement.
On September 3, I was told Lincoln’s Good Faith Review was complete while the repair was still pending. On September 10, Lincoln confirmed its decision in writing: repair rather than repurchase. The email stated that Lincoln would reconsider if circumstances changed.
Lincoln offered one vehicle payment as goodwill on September 11. Later that day, my pickup attempt was unsuccessful because the vehicle was still not operating properly. It remained at the dealership. On September 12, I photographed the removed harness and requested reconsideration in writing.
The dealership notified me at 3:46 p.m. that the Navigator was ready. I collected it that evening, ending the service period that began August 11. Its return did not resolve my concerns about the ownership experience or my request for a buyback.
The dealership called to tell me that Lincoln had denied the escalated repurchase request and instead offered a $10,000 credit toward trading for a new vehicle. I requested written confirmation of the decision and offer. I continue to seek a buyback.
Where Things Stand—and Why This Website Exists
As of September 20, 2026, Lincoln has not bought back my Navigator. I collected it from the dealership on September 17, and the following day I was told that my escalated repurchase request had been denied. The offers communicated to me have included one vehicle payment as goodwill and, later, a $10,000 credit toward trading for a new vehicle. Neither addresses my request for Lincoln to repurchase this vehicle. I continue to seek a resolution and written clarification of the latest decision and offer.
LincolnLemon.com exists to document my ownership experience through service records, photographs, correspondence, and a dated timeline. It also provides resources to help other owners document their concerns, report potential safety problems, and learn about available consumer protections.
This is my experience with one vehicle. I distinguish what the records document from what I observed or was told, and I will update this website as additional information becomes available. My goal is a fair resolution and an accurate account that others can learn from.
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